General Return Information
If your products arrived faulty or unwanted and you wish to return them, please ensure you send an email to info@neva-style.com within 7 days of the delivery date, stating your order number, style number, and reason for return. You will be issued a Return Authorization document, which must be included with the items you are returning.
For online orders, we can refund the cost of the returned item to your Card account or create a credit that can be used on your next order.
Non-Returnable and Non-Exchangeable Items
If returned items are not sent back in their full original condition (where items are not faulty), the return will not be accepted. A 15% restocking fee may be deducted for unwanted items, except for faulty or incorrectly dispatched products.
Please take note of the following conditions:
- No returns will be accepted for items from which swing-tags have been removed.
- Items must be returned in their original, undamaged packaging.
- We do not accept responsibility for postage costs on non-faulty items.
- We are not responsible for any loss or damage to returned items held by third parties.
- Refunds will be processed once the return has been received by us.
- Your refund will be made to the card with which the original payment was made, or left as a credit in your wholesale account, available to use on your next order.
- Refunds may take 7–14 business days to appear in your account.
Damaged Items
You have the right to return damaged items; you may return or exchange them if stock is available. Please note that certain styles and products are non-returnable, non-refundable, and non-exchangeable. Items such as discounted and sale products are not eligible for return or exchange. Details are available on this site — please read carefully before placing your order.